Privacy Policy

This policy explains what personal information Dinaric Steel Ltd collects, how we use it, and the rights you have over it. We are the data controller for the information described here.

1Information we collect

We collect information you give us when you contact us or place an order, including your name, company, email address, telephone number, delivery details and the content of your enquiry. We may also collect basic technical information when you visit this website, such as your browser type and general usage data, where your hosting or analytics provider records it.

2How and why we use your information

We use your information to respond to enquiries, prepare quotations, fulfil and deliver orders, arrange shipping and customs, manage payments, keep business records, and meet our legal obligations. Our lawful bases for processing are:

• Contract — to take steps at your request and to perform a contract with you;
• Legal obligation — to comply with tax, accounting and customs requirements;
• Legitimate interests — to operate, manage and develop our business and to communicate with you about your enquiry.

3Sharing your information

We share your information only where necessary to fulfil your order or run our business — for example with manufacturers, fabrication partners, freight forwarders, customs agents, payment providers and professional advisers. We require those parties to protect your information. We do not sell your personal information to anyone.

4International transfers

Because we source and ship goods internationally, some of your information may be processed by partners located outside the United Kingdom or European Economic Area. Where that happens, we take steps to ensure an appropriate level of protection, such as relevant contractual safeguards.

5How long we keep it

We keep your information for as long as needed to provide our services and to meet our legal, accounting and tax obligations, after which it is securely deleted or anonymised.

6Your rights

Under UK data protection law you have the right to access your information; to have it corrected or, in certain cases, erased; to restrict or object to its processing; and to data portability. To exercise any of these rights, contact us using the details above.

7Cookies

This website does not use tracking or advertising cookies. If we add analytics or other cookies in future, we will update this policy and, where required, ask for your consent.

8Security

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe.

9Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

10Contact and complaints

If you have a question or concern about how we handle your information, please contact us first at sales@dinaricsteel.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.